Answers
Straight answers about Mylo
46 clear answers to how Mylo works and how to use it.
Receipts
Capturing receipts from every source.
- How do I scan a receipt with Mylo? Tap Scan in the Mylo app, point your camera at the receipt, and tap the shutter. Mylo reads it with AI in the background and turns it into a draft expense, so you never retype a receipt. Read answer
- Can Mylo pull my Amazon and store receipts automatically? Yes. Connect your store and travel accounts (Amazon, Target, Costco, Walmart, Home Depot and more, plus airlines, hotels and car rentals) and Mylo pulls your order receipts automatically, then files them as draft expenses. Read answer
- Does Mylo find receipts in my email inbox? Yes. Connect Gmail, Outlook or iCloud and Mylo scans your inbox for receipts automatically, including a 90-day backfill on first connect and ongoing scanning after that. Read answer
- What happens if I lose a paper receipt? If the purchase came from a connected store account, card or inbox, Mylo usually still has the receipt or a digital copy, so a lost paper receipt is rarely a problem. If not, you can still record the expense manually. Read answer
- Can I text a receipt to Mylo? Yes, where texting is enabled for your number. Turn on text-in receipts in Settings, then text a photo of the receipt to your Mylo number and it is filed automatically. Read answer
- Does camera-roll auto-import upload all my photos? No. Camera-roll detection runs on your device, and a photo only leaves your phone when you tap Import on a receipt Mylo found. Nothing else is uploaded. Read answer
- What is the best way to keep track of receipts for taxes? The best way is to capture every receipt digitally as it happens, keep it itemized, and categorize it, so at tax time your records are already sorted and searchable. A receipt app that pulls from your email, store accounts, and card transactions removes the shoebox problem entirely. Read answer
- Is there an app that scans receipts automatically? Yes. Mylo scans receipts automatically: it reads a photo you take with AI, and it also pulls receipts in for you from your email inbox, connected store accounts, and your card transactions, so most of your receipts arrive without any scanning at all. Read answer
- How do I prove a business expense without a receipt? Without a receipt, reconstruct the record: use your bank or card statement, calendar entries, emails, and a written note of the business purpose to substantiate the expense. Going forward, capture receipts automatically so you are never in this spot again. Read answer
- How do I organize receipts for taxes? The cleanest approach is to digitize every receipt, sort it into consistent expense categories, and store it somewhere searchable so you can find anything at tax time. Group receipts by category and year, keep the itemized detail, and back everything up. Read answer
- Should I keep grocery receipts for taxes? For most individuals, everyday personal groceries are not tax deductible, so you generally do not need those receipts for taxes. They matter when the food is a genuine business expense or tied to a deduction you can claim, in which case you should keep the itemized receipt. Read answer
- What receipts should I keep for taxes? Keep receipts for anything you plan to deduct or that supports income you report: business expenses, deductible medical or charitable costs, home office and equipment, and self-employment costs. When in doubt, keep the itemized receipt, since the IRS can ask you to substantiate a deduction. Read answer
- How do I organize receipts electronically? Capture each receipt as a clear digital file, tag it with a consistent category, and store it in one searchable place with a backup. The goal is that any receipt is findable in seconds by merchant, date, or amount without digging through folders. Read answer
Returns & lost receipts
Returning items and handling missing receipts.
- Can I return something to Walmart without a receipt? Often yes. Walmart can usually look up a receipt tied to your card or account, and for many items without any proof of purchase they may offer a store-credit or exchange after verifying your ID. Policies vary by item and change over time, so check Walmart's current policy before you go. Read answer
- Can I return to Target without a receipt? Usually yes. Target can look up purchases made with a card, a Target Circle account, or a RedCard, and for items without any proof of purchase they may offer a limited refund or exchange after an ID check. Rules vary and change, so confirm Target's current policy. Read answer
- Can I return to Costco without a receipt? Usually yes. Costco ties nearly every purchase to your membership, so staff can look up your order history and process most returns without a paper receipt. Costco's return policy is generous but has exceptions, so check the current policy for your item. Read answer
- Can I return to Home Depot without a receipt? Often yes. Home Depot can look up purchases made with a credit or debit card, a Home Depot card, or a linked account within a set number of days, and no-receipt returns may be offered as store credit after an ID check. Policies vary by item, so check the current policy. Read answer
- Can I return to Lowe's without a receipt? Often yes. Lowe's can look up purchases tied to your card, phone number, or MyLowe's account within a set window, and no-receipt returns may be offered as store credit after verifying your ID. Rules vary by item, so check Lowe's current policy. Read answer
- Can I return to Best Buy without a receipt? Sometimes. Best Buy can often look up purchases made with a card or a My Best Buy account, and no-receipt returns may be accepted after an ID check, though electronics have shorter windows and some conditions. Policies change, so check Best Buy's current policy. Read answer
- Can I return to Kohl's without a receipt? Often yes. Kohl's is known for a flexible return policy and can frequently look up purchases tied to your card or Kohl's account, while no-receipt returns may be issued as store credit after an ID check. Rules vary by item, so check the current policy. Read answer
- Can I return to IKEA without a receipt? Sometimes. IKEA can often look up purchases tied to an IKEA Family account or the card you used, and no-receipt returns may be offered as store credit at IKEA's discretion. Return windows are generous but conditional, so check IKEA's current policy. Read answer
- Can I return to Ross without a receipt? You can often return items to Ross without a receipt, but instead of your original payment you will usually get store credit for the current selling price, and you will typically need to show a valid photo ID. As of 2026, check the retailer's current policy, since terms vary by store and change over time. Read answer
- Can I return to Marshalls without a receipt? Marshalls generally accepts no-receipt returns, but you will usually receive store credit at the item's current price rather than a refund to your original payment, and a photo ID is typically required. As of 2026, check the retailer's current policy, since details vary and change over time. Read answer
- Can I return to TJ Maxx without a receipt? TJ Maxx usually allows returns without a receipt, but expect store credit at the item's current price instead of a refund to your card, and expect to show a valid photo ID. As of 2026, check the retailer's current policy, since terms vary by location and can change. Read answer
- Can I return to Hobby Lobby without a receipt? Hobby Lobby can accept returns without a receipt, but you will typically get store credit or an exchange at the item's current or lowest recent price rather than cash back, and a photo ID is often required. As of 2026, check the retailer's current policy, since it varies and changes over time. Read answer
- Can I return to Macy's without a receipt? Macy's can often process a return without a paper receipt, especially if the purchase is tied to your account or original payment card, but without any proof you may receive store credit at a reduced value and need a photo ID. As of 2026, check the retailer's current policy, since details vary and change. Read answer
- Can I return to Ulta without a receipt? Ulta can accept returns without a receipt, and if you are a rewards member they can often look up your purchase by account, but without any record you will typically get store credit at a reduced value and need a photo ID. As of 2026, check the retailer's current policy, since terms vary and change. Read answer
- Can I return to Sephora without a receipt? Sephora can often return items without a paper receipt, especially if you are a Beauty Insider and the purchase is tied to your account, but without any record you will typically receive store credit at a reduced value and may need a photo ID. As of 2026, check the retailer's current policy, since it varies and changes. Read answer
- Can I return to Nordstrom without a receipt? Nordstrom is known for flexible returns and can often handle a return without a receipt by looking up the purchase or working with you case by case, though a photo ID may be requested and outcomes can vary. As of 2026, check the retailer's current policy, since terms vary by situation and change over time. Read answer
Expenses & approvals
From draft to approved to exported.
- How does an expense go from receipt to approved? Every receipt becomes a draft expense, you submit it, an approver approves or denies it, and approved expenses are exported to QuickBooks. A denied expense goes back to draft with a reason so you can fix and resubmit. Read answer
- How do I approve or deny an expense? Open the approval queue, then tap Approve to sign off or Deny and enter a reason. Owners, admins and connected accountants can approve; regular employees cannot. Read answer
- Can I submit expenses in bulk? Yes. The Review drafts screen lists every draft with inline editing and a Submit all button, and Bulk add lets you enter several expenses at once in a grid. Read answer
- What counts as a business expense? A business expense is a cost that is ordinary and necessary for running your business: common in your line of work and helpful to the business. Think supplies, software, business travel, marketing, and professional services. Personal costs do not count, and mixed-use costs must be split. Read answer
- How do I track expenses for a small business? Capture every business expense in one place, categorize it consistently, and keep the itemized receipt so each cost is documented. Separate business from personal spending, review regularly, and keep your records audit-ready in case you need to substantiate a deduction. Read answer
- How do I keep track of business expenses and income? Run both sides through one system: log income as it comes in and capture every expense with its receipt as it goes out, using consistent categories for each. Reconcile against your bank and card activity regularly so your records match reality and stay audit-ready. Read answer
Bank & cards
Connecting cards and matching transactions.
- Do I need a new card to use Mylo? No. Mylo works on top of the Visa, Mastercard or Amex you already use. You connect your existing card or bank so Mylo can match receipts to the transactions that paid for them. Read answer
- How does Mylo match receipts to card transactions? Mylo matches a receipt to a card charge only when the amount and date are an exact match in the same currency. There is no fuzzy tolerance, so you do not get sloppy false matches. Read answer
QuickBooks & accounting
Syncing clean expenses to your books.
- How do I export expenses to QuickBooks? Connect QuickBooks once in Settings under Accounting, then export approved expenses one at a time or in bulk from the approval queue. Categories map to your QuickBooks accounts. Read answer
- Does Mylo sync receipts to QuickBooks automatically? Mylo captures and reads receipts automatically, then syncs the resulting expenses to QuickBooks once they are approved. There is also an optional receipts inbox email to forward receipts straight to QuickBooks. Read answer
- How do I track expenses in QuickBooks? In QuickBooks you track expenses by recording each one against a category (an account in your chart of accounts), attaching the receipt, and reconciling with your connected bank or card feed. Consistent categorization is what makes your reports and tax prep accurate. Read answer
Accounts payable
Bills, reconciliation and getting paid.
Team & accountants
Roles, sharing and working with your firm.
- How do I give my accountant access to Mylo? In Settings under Organisation, enter your accountant's email and invite them. They accept the link and land in your approval queue, and you can remove their access anytime. Read answer
- Can my accountant see my private drafts? No. By default a connected accountant sees your submitted and approved expenses plus invoices and reconciliation data, but not your private drafts. They can only open your drafts if you opt in. Read answer
Getting started & pricing
Plans, platforms and setup.
- Is Mylo free? Mylo is free for individuals. Teams are $9 per user per month with a 30-day free trial, and no card is required to start. It runs on iOS, Android and the web. Read answer
- What platforms does Mylo work on? Mylo runs on iPhone, Android and the web. Receipt capture and the camera-roll importer are mobile-first, while accountant workflows like approvals and accounts payable are designed for desktop. Read answer
- Does Mylo work without a new credit card? Yes. Mylo does not require a new credit card. It works with the cards and accounts you already have, capturing receipts from your email, connected store accounts, your camera roll, and by matching your existing card transactions via Plaid. Read answer