Receipts
What happens if I lose a paper receipt?
By the Mylo team · Last updated July 1, 2026
Short answer
If the purchase came from a connected store account, card or inbox, Mylo usually still has the receipt or a digital copy, so a lost paper receipt is rarely a problem. If not, you can still record the expense manually.
The paper slip is only one of several places a purchase shows up, and it is usually the least reliable one. Mylo captures the same purchase from multiple angles: connected store and loyalty accounts, email confirmations, and matched card or bank transactions. Because at least one of those usually has the record, losing the paper copy rarely means losing the expense.
When Mylo pulls the digital version, you often end up with a better record than the faded slip would have been, since the digital receipt is itemized and read by the AI into merchant, date, total, tax and line items. The paper receipt becomes a backup rather than the source of truth.
The exception is a purchase with no digital trail at all, like a cash payment at a place that does not email or connect. For those, you create the expense manually with the amount, date and category, so nothing is stuck just because the paper is gone.
How it works in Mylo
- Mylo captures the same purchase from multiple angles: store accounts, email confirmations and matched card transactions.
- Because it pulls the itemized digital version, you often have a better record than the faded paper slip.
- Connected card or bank transactions can match a charge even when the receipt itself is missing.
- For a purchase with no digital trail, create the expense manually with amount, date and category.
- A manually created expense follows the same draft-to-approved lifecycle as any other.
Best practices
- Connect your accounts and inbox up front so most receipts are captured before you ever lose the paper.
- For cash purchases with no digital record, snap the paper receipt the moment you get it.
- Connect the card you paid with so a matched transaction backs up the expense.