Returns & lost receipts
Can I return to Macy's without a receipt?
By the Mylo team · Last updated July 1, 2026
Short answer
Macy's can often process a return without a paper receipt, especially if the purchase is tied to your account or original payment card, but without any proof you may receive store credit at a reduced value and need a photo ID. As of 2026, check the retailer's current policy, since details vary and change.
Macy's can frequently look up purchases made with a credit or debit card or linked to your account or loyalty profile, which often counts as proof even without the printed slip. When no record exists at all, returns typically convert to store credit valued at the item's lowest recent price.
Certain items like fine jewelry, designer pieces, or beauty can carry shorter windows and stricter conditions. Original tags and unworn condition always help, and some finished or personalized items may not be returnable.
What to know
- Purchases on a card or tied to your account can often be looked up without a paper receipt.
- With no record at all, expect store credit at a reduced value plus a photo ID request.
- Specialty categories (jewelry, designer, beauty) may have tighter rules.
- Tags attached and unworn condition make returns smoother.
- Some personalized or final-sale items are not returnable.
Never get stuck without a receipt
- Use the same card or account so Macy's can find the purchase.
- Return within the window and keep items in original condition.
- With Mylo you keep a digital copy of every receipt (from your email, connected store accounts, your camera roll, and card matches), so you can prove a purchase even when the store cannot find it.