Returns & lost receipts
Can I return to Ulta without a receipt?
By the Mylo team · Last updated July 1, 2026
Short answer
Ulta can accept returns without a receipt, and if you are a rewards member they can often look up your purchase by account, but without any record you will typically get store credit at a reduced value and need a photo ID. As of 2026, check the retailer's current policy, since terms vary and change.
If you are an Ultamate Rewards member and bought while signed in, Ulta can usually find the transaction in your account, which serves as proof. With no lookup available, returns generally convert to store credit valued at the item's lowest recent selling price.
Ulta is relatively flexible on opened or gently used beauty products compared with many retailers, but returns are tracked to limit abuse, and some items may be excluded. Bringing the product and its packaging helps the associate process it quickly.
What to know
- Rewards members can often have purchases looked up by account, no paper receipt needed.
- Without any record, expect store credit at a reduced value and a photo ID request.
- Opened beauty products are frequently returnable, but returns are tracked.
- Bringing the item and packaging speeds up the process.
- Some items or promotions may be excluded from returns.
Never get stuck without a receipt
- Sign in to your rewards account at checkout so purchases are on file.
- Return promptly and bring the product and its packaging.
- With Mylo you keep a digital copy of every receipt (from your email, connected store accounts, your camera roll, and card matches), so you are rarely stuck without proof.