Returns & lost receipts
Can I return to Ross without a receipt?
By the Mylo team · Last updated July 1, 2026
Short answer
You can often return items to Ross without a receipt, but instead of your original payment you will usually get store credit for the current selling price, and you will typically need to show a valid photo ID. As of 2026, check the retailer's current policy, since terms vary by store and change over time.
Ross tracks no-receipt returns by the ID you present, which lets them limit refunds that look like abuse. Expect store credit rather than cash or a refund to your card, and expect the amount to reflect the item's current price, which may be lower than what you paid if it has since gone on clearance.
Certain categories like fine jewelry usually have stricter rules and shorter windows, and some items may not be returnable at all without proof of purchase. Tags still attached and unworn, unwashed condition make any return smoother, receipt or not.
What to know
- No-receipt returns generally issue store credit, not a refund to your original payment method.
- A valid government photo ID is typically required, and returns are tracked against it.
- Store credit usually reflects the item's current selling price, which can be lower after markdowns.
- Some categories (like fine jewelry) often have tighter rules or separate windows.
- Keeping tags on and items unworn makes approval more likely.
Never get stuck without a receipt
- Bring the item in resellable condition with tags attached when you can.
- A receipt gets you a real refund to your original payment, so it is always worth finding.
- With Mylo you keep a digital copy of every receipt (pulled from your email, connected store accounts, your camera roll, and card matches), so you are rarely stuck at the counter.