Returns & lost receipts
Can I return to Marshalls without a receipt?
By the Mylo team · Last updated July 1, 2026
Short answer
Marshalls generally accepts no-receipt returns, but you will usually receive store credit at the item's current price rather than a refund to your original payment, and a photo ID is typically required. As of 2026, check the retailer's current policy, since details vary and change over time.
Marshalls is part of the same family as TJ Maxx and HomeGoods, so the approach is similar across those brands. Without a receipt, refunds are tracked by your ID, and the value you get back reflects what the item currently sells for, which may be less than you paid if it has been marked down.
Returns made within the standard window with a receipt go back to your original payment. Certain items, including some beauty or seasonal products, can carry extra restrictions, so condition and original tags matter for a clean return.
What to know
- No-receipt returns typically come back as store credit rather than to your card.
- A valid photo ID is usually needed, and returns are logged against it.
- Credit is generally based on the current selling price, not necessarily what you paid.
- Items in original condition with tags are far more likely to be accepted.
- Some categories may have shorter windows or added restrictions.
Never get stuck without a receipt
- Return promptly and keep the item unworn with tags on.
- A receipt means a refund to your original payment, so track it down first.
- With Mylo you keep a digital copy of every receipt (from your email, connected store accounts, your camera roll, and card matches), so you are rarely stuck without proof of purchase.